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Shipping

Orders over £40 are shipped for free!

We offer a 3-5 business day delivery for £3.99 for all orders under £40.

If you need it sooner we also offer a Royal Mail tracked 24 hour delivery for £6.50

We are currently only shipping in the UK (but watch this space!)

The last day for guaranteed Christmas delivery using our normal service is 18th of December.

For our next working day delivery option, the last day for guaranteed Christmas delivery next day is 20th of December.

Any orders placed between the 19th and 28th of December will be dispatched when our office re-opens after our Christmas holidays on the 28th of December, 2024.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a free return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@folkandthread.co.uk

If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@folkandthread.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@folkandthread.co.uk.